Terms and Conditions
All animals are guaranteed to be healthy and feeding when shipped. Snakes are guaranteed to be correctly sexed, if gender is noted on the available page. Sex on juvenile bearded dragons is not guaranteed, although we make our best effort to accurately determine their gender prior to sale. If you are not satisfied with the animal you receive, please call us within 24 hours of its arrival, and return it to us within the next 24 hours. We will refund your purchase price once you have shipped the animal back to us using the same method we used to ship the animal to you.
Guarantee
* Please note that we do not refund original or return shipping costs.
Payment
Advance payment is required. We accept all forms of payment through Paypal. We also accept money orders and personal or business checks made payable to Pam Stark-Hooper. All checks must clear before the animal is shipped, and will therefore delay shipment.
We accept payments for animals priced $300 and above. We require a non-refundable deposit of 25% of the purchase price. The remainder of the purchase price must be paid within 4 months, and payment in full is required before any animal will be shipped.
We accept payments for animals priced $300 and above. We require a non-refundable deposit of 25% of the purchase price. The remainder of the purchase price must be paid within 4 months, and payment in full is required before any animal will be shipped.
For animals shipped Delta DASH, an adult must pick up the animal within 2 hours of its arrival at the airport. Also, please inspect the shipment in the presence of the Delta representative. If the animal has died or been injured you must file a claim with Delta prior to leaving the airport. We will refund your money, or offer you a replacement if the animal dies during shipment with Delta. All guarantees are void, and no refunds will be given, if you fail to receive the animal when it arrives.
UPS does not offer insurance on animal shipments. We therefore are not able to guarantee live arrival on UPS shipments.
UPS does not offer insurance on animal shipments. We therefore are not able to guarantee live arrival on UPS shipments.
Reservations
We will reserve an animal with a non-refundable deposit equal to 25% of the sales price.
